If you have any questions or concerns about your policy or the handling of a claim you should initially refer the matter to the broker or intermediary you purchased the policy through. 

However, if you wish to you can refer the complaint to Atrium as your insurer. 

You should contact:

The Complaints Manager

Atrium Underwriters Ltd

Room 790

Lloyd’s

1 Lime Street

London EC3M 7DQ

Tel: 020 7327 4877

Email complaints@atrium-uw.com

In the event that you remain dissatisfied and wish to make a complaint, you can do so at any time by referring the matter to Lloyd’s.

Their address is:

Complaints

Lloyd’s

One Lime Street

London EC3M 7HA

Tel No: 020 7327 5693

Fax No: 020 7327 5225

E-mail: complaints@lloyds.com

Website: www.lloyds.com/complaints

Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint - How We Can Help” available at www.lloyds.com/complaints and are also available from the above address.

If you remain dissatisfied after Lloyd’s has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service.  

The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.

You can find more information on the Financial Ombudsman Service at www.financial-ombudsman.org.uk.