Atrium and Sofix Deploy BrokerBrief to Accelerate Claims Handling Across All Classes of Business

Atrium and Sofix today announced the deployment of BrokerBrief at Atrium, the leading specialty insurer at Lloyd’s, bringing AI-powered claim analysis and summaries directly into Atrium’s claims workflow across all classes of business.

Built by Sofix and fully integrated with Atrium’s claims management system, BrokerBrief turns early claim information and supporting documents into a concise summary automatically appended to the claim record. This gives handlers and adjusters a clearer view of the claim without working through multiple emails, attachments, and fragmented notes

BrokerBrief modernises and automates the typical initial brief provided by brokers to claims adjusters, adding a layer of context and clarity.  The report brings together key claim details, validation checks, and coverage parameters in a single output, helping teams reach an informed starting position faster.

BrokerBrief is continuously refreshed throughout the lifecycle of the claim. Each time a new document is added to the claim file, the summary is regenerated, ensuring the claim record reflects the latest available information at every stage.

By generating a structured summary while continuously capturing and organising claim data as the file evolves, BrokerBrief creates a foundation for predictive analytics and decision‑support capabilities that accelerate early claim triage and enable more consistent, data‑driven claims outcomes.

The deployment also builds on Sofix’s direct integration with IMR, the Insurers’ Market Repository, enabling insurers and managing agents to extract and analyse large claims files and convert unstructured materials – including adjuster reports, broker correspondence, expert reports and other documentation – into actionable insight.

By automating analysis and classification at scale, Sofix helps claims teams review complex documents quickly, identify trends and improve operational efficiency while supporting compliance with Lloyd’s market processes.

“BrokerBrief turns unstructured claims information into a structured, continuously refreshed view of the claim, helping handlers and adjusters act faster and make better-informed decisions,” said Carla Viana, Chief Data Scientist at Sofix. “Instead of piecing together the position from multiple sources, teams get a clearer starting point straight from the file.”

Andrew Johnson, Head of Claims Operations at Atrium, adds

“Claims are the moment of truth, they’re the reason our clients buy insurance. Our focus has always been on delivering a fast, seamless claims experience, and this new tool elevates that even further. By driving real efficiencies for our brokers and clients, we’re helping them get back on their feet faster and move forward with confidence.”

The deployment marks an important step in Atrium’s continued use of technology to improve claims handling and in Sofix’s mission to bring AI powered automation to complex claims workflows across the London market.

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